#1:HP OfficeJet Pro 9730e Wide Format Wireless All-in-One Color Inkjet Printer, Print, scan, copy, ADF, Duplex printing best-for-office, 3 months of ink included (537P6A)
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Customer reviews
Amazon Customer
5.0 out of 5 stars Black Ink Streaking/Update
Reviewed in the United States on May 11, 2024
Style: New VersionVerified Purchase
I have two other HP printers and have not had this problem. I just received this printer today so it was brand new out of the box and I am experiencing issues with it. As you can see by the pictures, there is a lot of streaking and smearing of the black ink. I have printed the same document on my other printers and have not had this problem at all, so I am thinking there is some type of defect on this printer.
Update 5/12/24-
I am now rating this printer 5 stars. I ended up ordering a new printer because I had a feeling the first one I had was defective. I am experiencing zero issues with smearing and it is printing perfectly fine now! I am currently waiting for Amazon to pick up the first printer I ordered to receive a refund.
The printer is rather large, but it looks very nice on my desk and I love that it has two trays and can print larger sizes to create my classroom posters and mini anchor charts.
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Alan M.
5.0 out of 5 stars A Decent Printer for the Money
Reviewed in the United States on December 27, 2023
Style: PrinterVerified Purchase
This HP 7740 replaced a several year-old HP 8710 (which is still running fine), but I needed to be able to print on larger paper - 11x17 (for technical drawings), and the 7740 does that. It also takes the same 952XL ink cartridges as the old 8710, so that's another big plus for me. NOTE: This printer (right out of the box) will accept and run "aftermarket" (non-genuine) HP ink cartridges (that's what I'm using), as does my 8710. HOWEVER, do NOT do the firmware updates if the printer prompts you to. That way, you can continue to use the aftermarket cartridges. DO NOT opt for "automatic updates" during the printer setup.
Once the printer was unboxed, the set-up was very easy. Ran the power cable (to my UPS), and an Ethernet cable, for local network printing. Powered it up, installed the ink cartridges, and the unit went through its "maintenance" routine (first run), and then was ready to go. I initially had to install the genuine HP cartridges, but after its initial "maintenance routine", I installed the larger generic XL ink cartridges, which work fine.
I had a bit of trouble getting my office PC to load/install the Windows HP print driver (from the HP download site), but once that was done, the printer is working perfectly.
Overall, it's a very nice printer. Not sure why there are several negative reviews...
It is a bit big (physical size)... However, it does print quite well - AND - it will accept & print 11x17 tabloid size paper, so I can deal with the size.
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John B. Fisher
5.0 out of 5 stars GREAT for ledger sized paper!!
Reviewed in the United States on October 15, 2020
Style: PrinterVerified Purchase
I use this printer for our home printer and for working with my watercolor paintings. Jim addition to printing remail, invoices, instructions, menus and the like, I often print and SCAN prints that are ledger sized (that's 11"x17" sized paper). The scan bad for that sized printer makes this unit a monster! I have room in my office, so it's not a problem. But it's a presence!!
The Good Points:
I found the setup quite ready. It connected to my network like a champ. It connected to our Android phones, our iPad, and my Raspberry Pi (Debian based Linux .. via CUPS) systems without any problem.
Print and Scan work wonderfully. Copy can do double sided to double sided output without any problem.
The printer comes with two paper trays. Each can hold you ledger sized paper. I have the top main tray filled with letter sided paper and the bottom treat filled with ledger paper. The printer can automatically select the appropriate tray based on the document size you print. It can also automatically fit the document to the paper. So if you print a letter into the ledger sized paper the document is increased in size to fit there paper. That is a seeing that can be adjusted to fit your needs.
It has quite extensive FAX capabilities. Though I looked at them, I do not use this as A FAX system, though it's good to know it's an option.
It connected via Google to "the cloud". I can print to this printer, even when I'm not using my home WiFi. I often use this feature when I'm away from my home network.
HP includes an e Print feature, where I can email a document to the printer. And if course, this and the cloud printing feature can be locked down so only I can use these features to my printer. But I can add authorized users. So I can allow my son in Europe to print into my printer. Cool!
HP includes WiFi-Direct printing. That is, I can print directly from my phone without paying through the router. I don't use this feature. However, I looked at it and found it sounds, usable and can be secured.
The print cartridges are reasonably priced. Not the best, but not bad. I use the XL version of the cartridges. They cost less per sheet. Also there are four ink cartridges. Thus, if I run out of Cyan, I only need to purchase Cyan.
The system can isometrically order ink, if the ink is marked as low. I personally prefer to order on my own. But it's a good feature.
The online web management menus are very helpful. The web interface includes management, maintenance, and reporting. It's quite extensive.
The Downside:
Extending a print tray to ledger sized paper takes some time and effort. It's not very obvious. But keep at it. It does work.
The phone based scan only does single sided scanning. It can copy double to double. It should be able to scan to my phone double to double.
Overall:
It's a great printer. It's sounds intimidating. But once you set it, you can forget it. My wife never printed to the old printer. But she prints to this all the time. The difference? Once you set the options, you don't have to fiddle with options. It's an easy printer to use and live with. I highly recommend this printer if you need to print and scan ledger sized paper.
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servalan
5.0 out of 5 stars "Printer Offline" Is Usually NOT a Problem With the PRINTER
Reviewed in the United States on December 9, 2018
Style: PrinterVerified Purchase
I'm (re)writing this review in the hope that it may help some of the folks out there who have struggled with the "Printer is offline" error message in Windows without much success. One post I ran across in an online support group said he had tried three different 7740 units and all gave the same error message and that HP tech support was useless. I'm sure that's probably true. I struggled with the same issue after a new wireless installation and it came close to driving me nuts. I seriously thought about sending the printer back, but the fact that the online poster had tried three different units gave me pause. The likelihood of three identical machines all being hardware defective in the same exact way is pretty darn small.
If you're lucky, the problem may be as simple as unchecking the "Use printer offline" box. Go to "Control Panel," "Devices and Printers," right click the HP 7740, click "See what's printing," then click "Printers" at the top of the next window and uncheck "Use Printer Offline." But if you're unlucky, like I was, "Use Printer Offline" won't be checked anyway. Don't panic. While I offer no guarantees that what I've written below will help and take no responsibility for any damage you may do to your setup trying to follow my advice, it may again be helpful for some people's situations, even for folks with a different printer.
Let’s think about what “Printer Offline” really means. As many have said it doesn’t mean the printer is “off” or won’t print a test page from the control screen. What it means is that Windows can’t find it.
There are at least two possible reasons for this. One is that you have a driver conflict with a different printer. You may not even think you have another printer installed, but because of how Windows operates you may.
Another cause may be that Windows can’t find your printer where it thinks it should be because of how your router is assigning your printer’s wireless (IP) address. I suspect this is an even more common problem but has a fairly straightforward though involved solution.
The LEAST likely cause is a hardware defect. As the example above shows, the likelihood that three identical units are all defective in the same way is practically nil. It is almost always a problem with Windows “finding” the printer, that is to say, software communication issues, not with the printer itself.
OK – apologies for the length of this in advance.
In the case of a driver conflict – which I had, unbeknownst to me – I found the conflict when I right clicked on "Printer Properties" in "Devices and Printers (in Control Panel)," and then clicked the "Ports" tab. There to my surprise was an HP driver installed for the HP Envy, even though I'd never had the Envy connected to this computer. (It was left over from cloning the boot drive from another OS.) The 7740 was listed as the default printer, but the Envy driver had the TCP/IP port and was “online.” The Envy seemed to be confusing the OS into thinking that the Envy should be online and the 7740 shouldn't be.
The immediate solution there was to delete ALL the printer drivers (including the 7740) from the machine. (You can't delete MS XPS or Adobe PDF but that's OK.) You can try just deleting every printer listed in "Devices and Printers" by right clicking them and choosing "Remove Device," but you may need to use an uninstall program or go into the Windows Registry - which is NOT for novices. (Basically DON'T if you don't know exactly what you're doing and aren't prepared to reinstall your whole OS. Fair warning!) Deleting drivers isn't always easy, but again, the error message is probably not caused by a problem with the 7740 hardware itself. As other sites describe, I then manually reset the 7740 unit by unplugging it while it was still powered on, waiting 60 seconds, and plugging it in again. It powered on automatically.
Once I did that, I reinstalled the 7740 drivers MANUALLY in "Devices and Printers" using the "Add Printer" button. (It's usually the best way to do a wireless printer install anyway.) The OS found the 7740 using the TCP/IP port (the TCP/IP connection - always best), and it all worked fine – for a time.
That’s when I discovered the second likely cause for the “Printer Offline” error message. Even though I no longer had driver conflicts, Windows still often lost track of the wireless address (the IP address) of the 7740. Why would Windows do that? Let me explain.
Modern routers assign IP addresses to any device that connects to your wireless network automatically by a protocol called DCHP. Before DCHP, routers assigned addresses the way you get a social security number: each person gets her own unique number and no one else has it. Good enough. But because there can be so many devices connected to a home network, and also because as devices turn off and on they disconnect from and then reconnect to the network, DCHP will REUSE addresses from a disconnected device for a NEW device that connects (or an old device that reconnects), even if a device that reconnects had a different address before. Or it may get an entirely new address. Whatever. This means that when your printer “goes to sleep” to save energy and thus disconnects from the network, when you go to wake it up to print something later, the DCHP router will give it a DIFFERENT IP address from the one it first had, but Windows, bless it, will still try to find the printer at its old IP address. And if it can’t, which it often can’t, Windows will conclude that your printer is “offline” and refuse your new print job. It’s the equivalent of the Post Office “Moved. No Forwarding Address.” (DCHP is fine for most devices but for whatever reason doesn’t play well with many printers.)
Again, this isn’t the printer’s fault, though it is to some degree the manufacturer’s fault, since they don’t tell you how hard it can be to make a solid wifi connection for a printer to a network. “Just put your install CD in your CD drive and…” Yeah no.
So how to fix? Well it can be intense but it’s been working for me for several days now, fingers crossed.
First, go to your router’s admin program. It will have an address like 192.168.0.1 (Read the router manual.) Type the address into your browser (the periods are important). You’ll need the userid and password for the router, something like “admin” “admin1” depending on model. Check the manual.
Go into your router IP address settings – maybe on a tab like "LAN settings" (manual will show). This tab will show the router’s starting IP address setting – the numerically lowest address the router will assign to a device – and the highest IP address setting – the highest numerical address a router will assign. These will typically be something like 192.168.0.2 and 192.168.0.255. See photo.
Change the last three digits for the highest setting to any lower number – for simplicity’s sake say 250.
Apply the change. Leave the router admin window open for now.
Go to your printer’s settings screen on the 7740 and locate the printer IP address, again something like 192.168.0.xxx. Type that into a new window in your browser too.
You’ll then get the 7740 internal settings screen in your browser window. Go to Networking, Wireless, and IPv4 addresses. Deselect “Automatic IP” or “DCHP” and select “Manual IP.” In the actual address space type in the first three segments of the numerical sequence you typed above, and then “251 (or 252 or 3 or 4)” for the last segment. See photo. Hit Apply/Save. Also, on the “Network” tab choose “Network Protocols.” “Check IPV4 Only” and “Apply.”
Ok. A few more steps. Go back to your router window to the LAN settings page. If you’re lucky, your router will have a setting that lets you MANUALLY assign an IP address to a device. See photo. (Can’t help you here if you’re not.) Get your MAC address for your printer from the printer settings “General Summary” page. See photo. Type that address into the “New Device” or whatever space on your router manual assignment page. The IP address should come up automatically. See photo. Exit your router setup.
Go back to your 7740 settings. Go to “Network” “Advanced Settings” “Microsoft Web Services.” Uncheck everything. See photo.
Go back to HP 7740 in “Devices and Printers” and delete it by right clicking “Remove device.”
Next go to “Add Printer” on the “Devices and Printer” page on the upper bar, and choose “Add network printer.” The wizard will search and should find the 7740 at the IP address you just assigned it, 192.168.0.251 or you can enter it manually. (Remember, use the first three segments that your printer settings panel says, not this example.)
Go with “Use the current driver” or you may need to select the manufacturer and then the specific printer. No worries.
When you get to “Print Test Page,” click it. Your page should print, your printer now has a PERMANENT IP address so Windows should never lose track of it again and thus should never say it is “Offline.”
The reason this is so involved is why printer manufacturers don’t want to tell you to do all this to install a wifi printer. And in many cases they don’t need to. But in other cases they do.
This is also called “setting a static IP address.” There are simpler procedures on the web but they didn’t work for me. “Howtogeek.com” and “linerarthoughts.co.uk” are the main sources if you run into difficulties. Again, when so many people are having the same problem it usually isn’t the hardware. Hope this helps. Please comment if you find mistakes. Best of luck!
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GAYLE GUIDRY
5.0 out of 5 stars Reliable Priner
Reviewed in the United States on May 28, 2024
Style: PrinterVerified Purchase
We have 3 of these already in our office. It has proven to be a great and reliable printer.
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Phil Minion
5.0 out of 5 stars 1 of the best lights that I have ever owned
Reviewed in the United States on April 7, 2024
Style: PrinterVerified Purchase
I went to STAPLES store to have my certificates printed only to find out that they cannot do 8.5 x 11 borderless. Well for relatively cheap money I go this printer and the reviews are correct, this is a beast of a printer with 2 print trays up to 11 x17 paper! It was easy to set up - 15 minutes out of the box and quickly printed the borderless certificates shown. Quick note, I had a little confusion on how to load 11 x 17 paper. You have to press the "A3 11 x17" blue button in the bottom right corner and pull the front of the tray toward you to extend the the tray to fit that size paper. Down side is that it leaves the tray open for dust. Hopefully they upgrade this in the future, but for now I will only load 11 x 17 paper as needed to keep the dust out. I am sure you are going to love this printer. You certainly cannot beat it for the money.
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MyKidsMom562
5.0 out of 5 stars Finally found THE ONE!!!
Reviewed in the United States on May 16, 2024
Style: PrinterVerified Purchase
Perfect one in ALL printer, finally found THE ONE!! Don’t see myself ever needing another. I love its modern technology and esthetic.
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Peter W. Blomstrom
5.0 out of 5 stars Solid versatile machine
Reviewed in the United States on April 15, 2024
Style: PrinterVerified Purchase
The printers in the past have not been reliable operate after what I deem as a short time Maybe one to two years I have stuck with them as far as their printers go. It seems to be functioning properly to last a long time I got an extended warranty on it just in case. It operates and functions admirably.
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gary robinson
5.0 out of 5 stars Good printer that comes with cartridges!
Reviewed in the United States on December 17, 2023
Style: PrinterVerified Purchase
Good printer. The first one came with defective leaking cartridge and HP sent me a replacement and ''used'' one without cartridges (what a waste of time). But they took their replacement one back and Amazon sent me a brand new one, this time with cartridges that worked. Bluetooth set up to my desk computer was a little difficult for some reason (it was totally flawless with my phone and laptop, so probably more of a desktop issue than a printer issue) but eventually it worked. Love the fact that I can print remotely with Bluetooth from my phone of my laptop and the range seems good enough although I have not tested how far it reaches the signal. I now have a message telling me the printed could not update the printing apps, but I just press ''OK'' and everything seems to be working just fine.
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eagle364
5.0 out of 5 stars Great deal on a fast plug-n-play setup!
Reviewed in the United States on April 3, 2019
Style: PrinterVerified Purchase
HP Smart app worked like a champ from ipad and iphone over wifi with no issues. (I used ethernet port cable to my wifi router to get quick access). I still need to vet the 11x17 quality, but first pass alignment and double sided 8.5x11 text prints look good. Quick tip: the ink cartridges are push to click ONCE, and a second push will release them, so make sure you know which state you are in. Also, I managed getting this out of the box by myself, but recommend getting a second person’s help to avoid back strain and risk to the product / furniture.
UPDATED 4/4:
27 pages dual sided (14 pages effective) took one min to spool over wifi, 4 min total.
5.94 MB spool size
Single sided took 2:48 including spool time. If you remove the one minute spool time then this equates to 15ppm. While this is slightly under the 18ppm advertised for color printing, that will vary based on print image density. The resolution used for this document was 600dpi. (document was PDF : Credit Suisse Dec. 17 2018, “Initiating at Underperform, $102 target price for Zimmer Biomet Holdings”). This document has many different font sizes and orientations as well as multi-color charts and graphs with fine resolution. It looked good in both single and dual-sided versions. One thing I did notice on a different document that had solid color headers : the two sides showed slightly different hues of the same reddish-brown color. Odd pages were more brown while even pages were more red. This was repeatable on multiple pages so it appeared to be a function of the print head, not the ink. The effect was very subtle but this could matter to professional documents.
Received a local blue screen error “B85821E0” after scrolling thru a lot of usb pics and jumping around the menus. I had to reinitialize the printer to recover from this. The USB “in use” flicker warning kept blocking the menu bar, which is annoying. In general I’d say the screen is nice but is not large enough to be useful for the level of touch screen swiping, etc. that we are used to on our phones. The response rate is sluggish. It was difficult to tell if this was due the large amount of pics I had on the flash drive or something else, but it was noticeable. I need to explore what else can be done from the screen, but mainly I expect this to only be necessary for scan / copy functions. Fax seems irrelevant if I can email my printer from anywhere :). I didn’t even see a phone cord in the box. There is a sticker on the actual HP box confirming this but that is in contrast to the Amazon “what’s in the box picture”.
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